Delivery & Returns

Delivery

We offer a safe, contact-free delivery service for all in-store orders within a radius of 20 miles from our showroom.

Orders under £800 - £30
Orders over £800 - FREE

We can accommodate deliveries further-a-field, please request a quote when in-store. All deliveries are carried out by our trusted 3rd party courier.

Deliveries are usually made to your doorstep, should you require room of choice delivery please request this when placing your order (COVID-19 restrictions may apply). We can also offer a chargeable installation service should you require it, please request this when placing your order (again, COVID-19 restrictions may apply).

We do not offer an uplift service for old beds or mattresses. This can be arranged with Falkirk Council or by booking a collection with King Size Recycling Ltd, fees may be payable.

All delivery information provided will be estimated until a confirmed delivery date/time is given. 

If you need to get in touch regarding a delivery please contact us by phone or via our online chat.

Returns

In the unlikely event you should experience an issue with one of our products please let us know immediately. Provided we can establish a manufacturing fault or defect, we will exchange the product for you.

Call us on 01324 270039 with your receipt details handy, or email us at;
customerservice@brownsforbeds.co.uk with the details of the fault, your name, address and receipt number along with some supporting images.

Mattresses
 
Where mattresses are concerned, it often takes a few days to get used to the feel of your new mattress. Where a mattress has a memory foam comfort layer, the feel of this can often be initially confused as a lack of support. Indeed the opposite it true. These upper comfort layers are designed to mould to your body, where you will feel that you sink into the mattress more than you would on a traditional model. This is normal and not indicative of a fault. It is also common to see a dip in a new mattress after a few weeks of daily use, typically where your hips rest. This is normal. The mattress is simply settling based on your weight and sleeping position. Manufacturers apply various scales for this to determine what is normal settlement and acceptable versus what could be considered a fault. You can view our scale here.

Another common query we get concerns an uneven sleeping surface on traditional pocket-sprung and open-coil mattresses, again this usually does not indicate a problem with the mattress. Settlement of natural fibres can lead to an uneven surface that is easily remedied through regular rotation of the mattress, or flipping of the mattress where it is dual-sided. Following this practise regularly whilst using a mattress protector will ensure the long and trouble-free life of your mattress.

For the avoidance of doubt, we will only replace a mattress found to have a manufacturing defect or fault during its warranty period. We will not exchange or refund a mattress due to normal settlement/body impressions.

Click here for our mattress care and guarantee guide.

Click here for our bed care and guarantee guide.

For further independent guidance and advice please visit the National Bed Federation's FAQ page here.